"It's considering their challenge that makes them so outstanding," said the evaluator. From being a volunteer information service, they have transformed themselves into Helping Hands Hawaii, which is made up of two large divisions: Behavioral Health and Human Services. The former provides Assertive Community Treatment on Oahu and in Hilo, Case Management throughout Hawai'i, and they serve seriously mentally ill adults. The latter provides Youth Action centers, Community Clearing Houses, Adult and Child Literacy, advocacy, and a remarkable service called RSVP (Retired and Senior Volunteer Program), There are 752 active RSVP volunteers on Oahu serving in over 80 non-profit and public service agencies and organizations. In 2003, they contributed over 109,114 hours or over 13,639 days of service to our community.
From health and nutrition for frail seniors to meal delivery and advocacy in the court system, their new hire orientations focus on "Best Practices" in the industry and training on CPR, First Aid, and Crisis Prevention. They also have Management Development training with updates on policies and procedures throughout employment.
They have a chief safety officer and they have a safety committee composed of a cross section of employees across various work sites. They regularly cover issues like building health and safety, maintenance and repairs, site inspections, safety drills and critical incidents that require follow-up.
They offer a comprehensive benefits package which includes medical, dental, three weeks of paid vacation, holidays, family and maternity leave, flexible time and retirement. CEO Schatz talks about how these benefits aid in the total well-being of the employees and their strong working relationships with various hospitals and providers has created an environment where employees feel empowered.